Customer Reviews:

Pineywoods Computer
Nacogdoches Texas
Rated   ★ ★ ★ ★ ★ 5 Stars
Based on 80 Facebook reviews

Preventative Maintenance Plan

System MonitoringComputer maintenance is the number one way to make sure your equipment performs as expected for as long as possible. Lack of a scheduled maintenance plan is the most common cause of equipment failure and poor performance. The Pineywoods Computer Preventative Maintenance Plan includes the following:

System monitoring 24/7

All equipment attached to the computer network (servers, workstations, printers, access points, switches, routers, etc.) are monitored 24/7. The monitor system sends updates to both client and Pineywoods Computer so issues can be addressed before a serious problem develops.

Disaster Recovery Plan

Carbonite Silver PartnerIt is said the only sure things in life are death and taxes; however, now we have to add to the list that your hard drive will crash. Part of the PM agreement is to develop a Disaster Recovery Plan with the customer. We offer multiple solutions both on-site and off-site. Regardless of the solution chosen, Pineywoods Computer will monitor and verify the integrity of your data so that when that day happens, recovery won't be a disaster. View all the Carbonite Plans HERE.

Malware/Virus monitoring and prevention 24/7

Avira Smart PartnerAny malware/virus removal is included in the agreement at no extra charge. Pineywoods Computer is a Smart Partner with Avira. The Avira Small Business Security Suite allows you to protect your endpoints and email communications with a single, award-winning antivirus and antispam package.

Weekly maintenance

On all workstation/server hard drives (includes disk cleanup and defragmentation)

On-Site Service

All Preventative Maintenance clients receive up to 2 hours of non-emergency on-site service calls per month

Weekly patch management (program and operating system updates)

Many issues with computers are the result of not installing needed updates.

At least once per quarter to physically inspect and clean all equipment.

Rather than compressed air that spews dust into the air, a special computer vacuum is used.NOTE: DO NOT USE A REGULAR HOUSEHOLD VACUUM ON ELECTRONIC EQUIPMENT – VACUUMS CREATE STATIC ELECTRICITY THAT CAN DESTROY CIRCUIT BOARDS.Includes proper cleaning chemicals for monitors.Includes dusting and cleaning printers.

Clients with a Preventative Maintenance Plan will get a discounted rate of $65/hour for all other services on a per call basis

Information about Basic Managed Services
Information about All Inclusive Managed Services
Standard Hourly Rate Sheet