Customer Reviews:

Pineywoods Computer
Nacogdoches Texas
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Managed Services - basic plan

Computer NetworkMost businesses will benefit from the Pineywoods Computer Basic Managed Services Plan. This plan Includes everything in our Preventative Maintenance Plan PLUS scheduled on-site service times for non-emergency work. The majority of service calls can be scheduled during this weekly time. This time can be used for just about anything IT related.

System monitoring 24/7

All equipment attached to the computer network (servers, workstations, printers, access points, switches, routers, etc.) are monitored 24/7. The monitor system sends updates to both client and Pineywoods Computer so issues can be addressed before a serious problem develops.

Disaster Recovery Plan

It is said the only sure things in life are death and taxes; however, now we have to add to the list that your hard drive will crash. Part of agreement is to develop a Disaster Recovery Plan with the customer. We offer multiple solutions both on-site and off-site. Regardless of the solution chosen, Pineywoods Computer will monitor and verify the integrity of your data so that when that day happens, recovery won't be a disaster.

Malware/Virus monitoring and prevention 24/7

Any malware/virus removal is included in the agreement at no extra charge.

Weekly maintenance

All workstation/server hard drives (includes disk cleanup and defragmentation)

Weekly patch management (program and operating system updates)

Many issues with computers are the result of not installing needed updates.

At least once per quarter to physically inspect and clean all equipment.

Rather than compressed air that spews dust into the air, a special computer vacuum is used.
NOTE: DO NOT USE A REGULAR HOUSEHOLD VACUUM ON ELECTRONIC EQUIPMENT – VACUUMS CREATE STATIC ELECTRICITY THAT CAN DESTROY CIRCUIT BOARDS.
Includes proper cleaning chemicals for monitors.
Includes dusting and cleaning printers.

Scheduled Weekly On-site Non-Emergency Service/Maintenance

See chart below for # of hours).

Non-Scheduled Remote Assistance

See chart below for # 0f hours.

2 Hours unscheduled service call on-site.

 

  1. Basic Plan Specifications (not listed above)
    Number of Workstations Scheduled Hours per week Unscheduled Hours per month Hours Remote Assistance per month Per Month
    1-5 1 2 1 $350
    6-14 2 2 1 $500
    15-24 3 2 2 $750
    25+ 4 2 2 $900
    Annual Contract Required

    Clients with a Managed Services Plan will get a discounted rate of $65/hour for all other services on a per call basis.

    (See standard non-contract rates here).


  2. Information about Preventative Maintenance
    nformation about All Inclusive Managed Services
    Standard Hourly Rate Sheet

Pineywoods Computer
1901 N. Stallings Drive, Ste 3,
Nacogdoches
, TX 75964
(936) 234-1259
 © 2015, 2016 Pineywoods Computer
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